Included
Verified manufacturing defects, missing components at delivery and failures that occur during normal intended use.
Product support
A one-year warranty, backed by lasting help.
Lehoo Castle provides a one-year limited warranty for eligible manufacturing defects plus lifetime technical assistance for setup, use and care questions.
What the warranty covers
The limited warranty applies for one year from the original purchase date and covers defects in materials or workmanship that arise during normal, age-appropriate use. Coverage applies to products purchased from Lehoo Castle through an authorized Amazon listing.
Not included
Normal wear, accidental damage, misuse, unauthorized modification, improper storage or damage caused by ignoring product instructions.
How to request warranty service
Open your Amazon order
Locate the Lehoo Castle purchase in your Amazon order history.
Contact the seller
Use Amazon messaging and include the order number, product name and a description of the issue.
Provide supporting details
We may request a photo, short video or component information to confirm eligibility and choose the right resolution.
Available remedies
For an approved claim, Lehoo Castle may provide troubleshooting, replacement parts, a replacement product or another appropriate remedy. The available option depends on the product, the nature of the defect and stock availability.
Lifetime technical assistance
Technical help for setup, use and care questions remains available beyond the one-year warranty period. Technical assistance does not extend warranty coverage or include free replacement for wear, accidental damage or misuse.
Warranty rights may vary by location. This policy does not limit any consumer rights that cannot be excluded under applicable law.