Customer care
Whether you need help with an order, setup or toy care, the Lehoo Castle team will point you in the right direction.
Best for orders
Amazon is our current sales channel and its messaging system keeps your question connected to the correct order. Open your Amazon purchase history, find the Lehoo Castle item and choose the option to contact the seller.
Visit Our Amazon StoreGeneral support
For product setup, care or general brand questions, write to [email protected].
We typically respond within 24–48 hours on business days. Include the product name, order number when applicable and a clear description of what you need help with.
Use the wording shown on the Amazon order or product packaging.
Share when the issue began and any steps you have already tried.
Photos or a short video can help our support team understand a product concern.
For shipping updates, address changes, cancellations and delivery questions, Amazon Customer Service has the latest order information.