Frequently asked questions
Helpful answers for happier play.
Find practical guidance about Lehoo Castle shipping, age choices, toy care, warranties, returns and support.
Shipping and delivery
Who handles shipping for Lehoo Castle orders?
Amazon manages current order processing, shipping, tracking and delivery logistics. The order page contains the latest information for your address.
How long does delivery take?
Standard delivery is commonly one to five business days for many locations. The estimate shown by Amazon at checkout is the most accurate timing for a specific item and destination.
Are faster or international options available?
Eligible Prime orders may offer expedited shipping. International availability depends on the product and destination through Amazon Global.
Choosing a toy
How do I choose an age-appropriate toy?
Match the age guidance on the product listing with your child's abilities and interests. Check small-part guidance carefully, and consider open-ended toys that can support new skills over time.
What does Montessori inspired mean?
It describes toys that encourage hands-on discovery, practical skills, repetition and independent exploration. It does not mean every product is affiliated with or certified by a Montessori organization.
Which toys support fine motor skills?
Play food, tool sets, train pieces, pottery activities and doctor kits invite grasping, matching, turning and careful placement. Choose a challenge that feels achievable for your child.
Care and safety
How should I clean wooden toys?
Wipe the surface with a soft, slightly damp cloth and allow it to dry completely. Do not soak wooden pieces, put them in a dishwasher or use harsh cleaners.
What regular safety checks should I make?
Periodically check parts, fasteners and surfaces. Stop using a toy if a component becomes damaged or loose. Store small pieces in the included bag or a closed bin and follow the age guidance.
Is adult supervision needed?
Follow the supervision and age guidance provided with each product. Active, water, bath, craft and remote control play may require closer adult involvement.
Warranty and returns
What warranty comes with Lehoo Castle toys?
A one-year limited warranty covers eligible manufacturing defects under normal use. Lifetime technical assistance is available for setup, use and care questions.
Can I return a toy?
Eligible unused items in original packaging may be returned within 30 days through Amazon. Open the order in your purchase history to see the available return options.
How quickly is a refund processed?
After approval and receipt, a refund is generally processed within one to two business days. Banks and payment providers may need additional time to post it.
How can I contact Lehoo Castle?
Use Amazon messaging for order-related questions. You may also email [email protected] for general product support. Replies typically arrive within 24–48 hours on business days.